Advising Services

As we adapt to COVID-19 and the return to in person classes this year, we strive to take what we learned from working remotely and serving the international community from our homes. We will still offer many services remotely, so that we can reach a greater number of our community in their comfort. If you prefer to use zoom in a meeting please let us know.

Immigration Advising Services

We generally have two methods for our KU community to meet with an immigration advisor, the first is Drop-In/Walk-In Advising and is used for quick advising or if you have a quick question. The second is for appointments where a student or scholar has already submitted an eform request in iHawk and now needs that request processed. Also if you have questions about your situation and you think it will take longer than 15 minutes please schedule an appointment.

Drop-In Advising

During the session you will be able to talk with an immigration advisor or member of our engagement team. These sessions are for questions that will take less than 15 minutes. Typically, students and scholars have general questions about how a situation will impact their immigration status, need quick advising or connection to a resource, or want an iHawk process explained. If we can't resolve all of your questions, you may be directed to schedule an appointment if necessary.

Summer 2024

Effective June3rd

In-Person Drop-in Advising: Tuesday, Thursday 1:30pm to 3:00pm. Located in Strong Hall, room 126.

Virtual Drop-In Advising: Monday, Wednesday, Friday 1:30 pm to 3:00pm. This will be a Zoom session. To get the zoom link and password, please email with your name and brief explanation of the question you wish to discuss with the immigration advisor.

Common Topics for drop-ins

  • Travel issues
  • Employment & Internships
  • Full-time Enrollment
  • Issues that may impact your immigration status
  • Connection to resources
  • Social and community support

The following iHawk requests can be reviewed and processed during drop-ins/walk-ins if they are completely submitted (AND verified by the second approver such as department contact or academic advisor, if applicable):

  • Reduced Course Load (F-1 or J-1)
  • Add Dependents (F or J)
  • Financial Update on I-20
  • I-20 Extension
  • SEVIS Transfer Out
  • DS-2019 form Update
  • J-1 On-Campus Work Permit
  • Economic Hardship for J-1 students

Remember that some processes in iHawk require an appointment. You can review the list below.

    Inquiries NOT handled during drop-in advising:

    • Insurance-related inquiries: instead please email
    • Newly-admitted student inquires: instead please email
    • Other iHawk requests requiring appointments, listed below


    Call 785-864-3617 to set up a virtual or in-person appointment. Below are the iHawk requests that require an appointment to complete with an ISS immigration advisor. Once you submit all eforms in iHawk, you will receive an email notifying you to schedule an appointment. If you have general questions about the process, please join a Drop-In advising session.

    iHawk requests requiring appointments for review & processing:

    F-1 Students

    • Optional Practical Training
    • Optional Practical Training STEM Extension
    • I-20 request for Change of Status
    • Regaining Legal Status (Reinstatement / Travel & Re-Entry)
    • Economic Hardship

    J-1 Students

    • DS-2019 Extension
    • Academic Training
    • Transfer Sponsorship to KU
    • Change of Status
    • Economic Hardship
    • Regain Legal Status

    Other Topics and Ways to Contact Us

    We have many teams within International Support Services that provide service to the entire international community at KU.