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Updates from ISS

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Delivery of Services

Limited Physical Hours

International Support Services has limited in-person office hours during the Spring semester. The in-person hours are for document drop-off or document pick-up, new students arriving on campus, and immigration emergencies. We recommend that you call ahead of time.

Mondays 9:00am to 12:00pm (noon) and Thursdays 9:00am to 12:00pm (noon).

Virtual Office Hours

International Support Services is working remotely and is open virtually 8:00am to 5:00pm Monday through Friday.

Virtual Drop-In Advising

Virtual "Drop-In" advising sessions will change to Monday, Wednesday, and Friday 1:30pm to 4:00pm. These virtual drop-in sessions are only for:

  • General and specific questions for current enrolled students and active scholars
  • Processing of reduced course load requests (electronically signed I-20s). 

Inquires NOT handled during Drop-In advising:

To request a virtual drop-in, click the button below and provide your full name and the purpose of your “drop-in” request.



Virtual Appointments

Virtual phone or Zoom appointments are offered 9:00-11:30am Tuesday-Friday and 1:30-4:00pm Monday-Friday. In-person appointments are not an option because of COVID.

Call ISS at (785) 864-3617 to set up an appointment.



As we prepare for the Spring 2021 semester please check the following sites frequently. As we get answers from government agencies about border closures, visa services, and how COVID-19 will impact class enrollment we will update the following pages.

I am a new admitted student

I am a KU student with questions about Spring 2021

I have general questions for ISS about COVID-19

KU Protect: Learn about KU's response to COVID-19 (updated frequently)

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