You are welcome here.
Updates from ISS
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Scammers Using SEVP and HSI Phone Numbers to Target International StudentsJune 3, 2021 — The Student and Exchange Visitor Program (SEVP) has been made aware of a spoofing scam involving individuals using an SEVP Response Center (SRC) phone number (703-603-3400) or a Homeland Security I
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Scams/fraud targeting international students and scholarsMarch 24, 2021 — Imposter scams are on the rise. Imposters are individuals who pretend to be someone else (often a government agency or official) in order to obtain personal information or money.
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COVID-19 Test Required for Entering the U.S. Starting January 26, 2021January 25, 2021 — On January 12th, 2021, the U.S. Center for Disease Control (CDC) issued an order that will come into effect beginning on January 26th.
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iHawk Upgrade— The iHawk system is undergoing an upgrade during the week of January 4-8, 2021.
Delivery of Services
Limited Physical Hours
International Support Services has limited in-person office hours during the Spring semester. The in-person hours are for document drop-off or document pick-up, new students arriving on campus, and immigration emergencies. We recommend that you call ahead of time.
Mondays 9:00am to 12:00pm (noon) and Thursdays 9:00am to 12:00pm (noon).
Virtual Office Hours
International Support Services is working remotely and is open virtually 8:00am to 5:00pm Monday through Friday.
Virtual Drop-In Advising
Virtual "Drop-In" advising sessions will change to Monday, Wednesday, and Friday 1:30pm to 4:00pm. These virtual drop-in sessions are only for:
- General and specific questions for current enrolled students and active scholars
- Processing of reduced course load requests (electronically signed I-20s).
Inquires NOT handled during Drop-In advising:
- Insurance-related Inquires: instead please email issinsurance@ku.edu
- Newly-admitted Student Inquires: instead please email issorientation@ku.edu
- All other processes require a virtual appointment.
To request a virtual drop-in, click the button below and provide your full name and the purpose of your “drop-in” request.
Virtual Appointments
Virtual phone or Zoom appointments are offered 9:00-11:30am Tuesday-Friday and 1:30-4:00pm Monday-Friday. In-person appointments are not an option because of COVID.
Call ISS at (785) 864-3617 to set up an appointment.
COVID 19
As we prepare for the Spring 2021 semester please check the following sites frequently. As we get answers from government agencies about border closures, visa services, and how COVID-19 will impact class enrollment we will update the following pages.
I am a KU student with questions about Spring 2021
I have general questions for ISS about COVID-19
KU Protect: Learn about KU's response to COVID-19 (updated frequently)
