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Important Updates from ISS

Proposed Regulation on Duration of Status

On September 25, 2020 the US Department of Homeland Security proposed regulation that could impact our international student, staff, and faculty population.

Read the ISS Summary and FAQ about the Proposed Rule

Read the NAFSA Key Points

KU ISS Town Hall session about Proposed Rule
Oct 2, 2020


Delivery of Services

KU Closure and ISS Hours during Break

  • The University of Kansas will be closed December 23, 2020 through January 3, 2021. ISS will also be closed both physically and virtually.
  • Most KU buildings will be closed to the public November 30, 2020 through January 30, 2021. Strong Hall will be locked so our physical office will be closed during this time. However, we will remain open virtually 8:00am to 5:00pm Monday through Friday during this time. Please send an email to or call us at 785-864-3617.

Limited Physical Office Hours

Starting Monday, October 19, ISS will only be physically open 2 afternoons a week, 1:30pm – 4:30pm Monday and Thursday for:

  • helping new students answer questions;
  • dropping-off and picking up of documents, and;
  • urgent issues requiring immediate support.

Virtual Office Hours

International Support Services is working remotely and is open virtually 8:00am to 5:00pm Monday through Friday.

Virtual Drop-In Advising

Virtual "Drop-In" advising sessions are available Monday through Friday 1:30pm to 4:00pm. These virtual drop-in sessions are only for:

  • General and specific questions (for students and scholars)
  • Processing of reduced course load requests (electronically signed I-20s). 

All other processes require a virtual appointment.  To request a virtual drop-in, click the button below and provide your full name and the purpose of your “drop-in” request.



Virtual Appointments

Virtual phone or Zoom appointments are offered 9:00-11:30am Tuesday-Friday and 1:30-4:00pm Monday-Friday. In-person appointments are not an option because of COVID.

Call ISS at (785) 864-3617 to set up an appointment.




Fall 2020 semester & COVID 19

As we prepare for the Fall 2020 semester please check the following sites frequently. As we get answers from government agencies about border closures, visa services, and how COVID-19 will impact class enrollment we will update the following pages.

I am a new admitted student starting Fall 2020

I am a KU student with questions about Fall 2020

I have general questions for ISS about COVID-19

KU Protect: Learn about KU's response to COVID-19 (updated frequently)


KU International Affairs Town Hall session
July 16, 2020

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